Frequently asked questions
Version 1.0 of October 19, 20261. What are coins?
Coins are digital units inside the Genka service. They pay for generations. When a task starts, coins are reserved, and if the task is not completed, the reserve returns to your balance automatically. Coins cannot be transferred to another user or exchanged for money, except for a refund of unused purchased coins under the refunds document.
2. How do I sign in?
With email and password. If signing in with Telegram is available, it works too and creates an account if you have none yet. Before signing up and before signing in with Telegram, if it is available, you need to give consent to personal data processing and accept the user agreement.
3. How long are my works kept?
Generation results on the website are kept for 30 days. You get a notice 7 days before deletion, then the files are deleted. Uploaded photos are deleted after the task is done. Download the works you need in advance.
4. How do I delete my account?
In your profile. For an account created through Telegram, deletion is confirmed in Telegram. Tasks, payment history, sign-in tokens and account files are deleted. Assistant conversations and memory are not deleted automatically: to delete them, write to [not specified].
5. Who owns the results?
Rights to the photos and texts you upload stay with you. You may use generation results for your own purposes if this does not break the law, the rights of others or the content rules. Details are in the user agreement.
6. How do I get a refund?
Write to [not specified] with the account email or Telegram ID, the transaction ID, the payment date and the reason. The cases and the procedure are described in the refund document.
7. Where do the generation models run?
The service runs open-weight models on rented servers. At the time of this edition these servers are located in Belgium and France, so prompts, uploaded photos and results are transferred outside Russia. Details are in the "Cross-border transfer" section of the personal data policy and in the consent to cross-border transfer.
8. What may I not generate?
The service is for safe content only. Forbidden material is listed in the content rules. Violations lead to removal of the publication, and the account may be blocked.
9. How is the gallery feed ordered?
The feed shows publications by date or by reactions. There are no personal recommendations.
10. How do I contact support?
Write to [not specified] or to support in Telegram: [not specified]. Send personal data questions to [not specified].